1. What is Forever Frosty?

Forever Frosty is an independent clothing brand that celebrates individuality and resilience through unique streetwear designs. Our motto, “In the toughest situations, stay cold,” emphasizes staying cool, calm, and collected under pressure.

2. Where can I buy Forever Frosty products?

You can purchase our products exclusively through our website at https://foreverfrosty.ca.

3. How do I place an order?

To place an order, simply browse our collection on our website, select the items you wish to purchase, choose your size and quantity, and add them to your cart. Follow the prompts to checkout and complete your purchase.

4. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods. You can view all available payment options at checkout.

5. How is shipping handled?

We partner with Printful, a print-on-demand service, to handle all our shipping. Once you place an order, Printful will process, print, and ship your items directly to you. Shipping times and rates are calculated at checkout.

6. How long does it take to receive my order?

  • Processing Time: 2-7 business days.
  • Shipping Time:
    • USA: 3-5 business days
    • Europe: 5-10 business days
    • International: 10-20 business days

Please note that these are estimated times and may vary.

7. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on the carrier’s website.

8. What is your return policy?

Our return policy lasts 30 days. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Certain items, such as intimate or sanitary goods, are non-returnable. Please see our [Refund and Returns Policy](link to refund policy) for more details.

9. Can I exchange an item?

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [email address] with your order details.

10. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at [email address] with your order number and photos of the damaged product. We will work with Printful to resolve the issue promptly.

11. Do you ship internationally?

Yes, we offer international shipping. Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the recipient.

12. How can I contact customer support?

For any questions or assistance, please contact us at [email address]. We’re here to help!

13. Do you offer gift cards?

Yes, we offer gift cards. You can purchase them directly from our website.

14. How can I stay updated on new products and promotions?

Follow us on social media and subscribe to our newsletter to stay updated on new collections, exclusive offers, and behind-the-scenes insights.